Requesting Products

Quick Overview

Learn how to request products for your catalog.

Key Points

• Submit product requests for items you want to recommend
• Include detailed information to help with approval
• Track the status of your requests
• Understand the approval process
• Work with the LiveWell Team for product management

Step-by-Step Guide

Submitting a Product Request

1. Go to Dashboard > Products > Request Product
2. Fill in the product information:
   • Product Name: Official product title
   • Amazon URL: Direct link to the product
   • ASIN: Amazon product identifier (optional)
   • Why Recommend: Your reasoning for recommending this product
   • Target Audience: Who would benefit from this product
   • Special Notes: Any additional context
3. Click "Submit Request"

What Information to Include

1. Product Details:
   • Exact product name from Amazon
   • Complete Amazon URL
   • Product category or type
2. Your Recommendation:
   • Why you recommend this product
   • How it helps your clients
   • When you typically suggest it
3. Context:
   • Target patient population
   • Specific use cases
   • Any special considerations

Tracking Your Requests

1. Go to Dashboard > Request Product
2. View your "Submitted Requests" section
3. Check status of each request:
   • Pending: Under review
   • Approved: Added to your catalog
   • Declined: Not approved (with reason)
4. Click on any request for details

Understanding the Approval Process

1. Review: The LiveWell Team reviews your request
2. Validation: Product information is verified
3. Policy Check: Ensures product meets guidelines
4. Decision: Approved or declined with feedback
5. Notification: You're notified of the decision

Working with the LiveWell Team

1. Communication: Use request notes to explain your needs
2. Follow-up: Ask about declined requests if needed
3. Feedback: Provide input on product performance
4. Suggestions: Recommend improvements to the process

Important Notes

• Only available in manual mode (when products are managed by the LiveWell Team)
• Approval process typically takes 1-3 business days
• Declined requests include reasons for better future requests
• Approved products are automatically added to your catalog
• You can request multiple products at once

Common Questions

Q: How long does it take to get a product approved?
A: Typically 1-3 business days, depending on the current LiveWell review process.
Q: What if my request is declined?
A: Check the reason provided and consider submitting a revised request with more details.
Q: Can I request products that aren't on Amazon?
A: Currently, LiveWell focuses on Amazon products only.
Q: How many products can I request at once?
A: You can submit multiple individual requests. There's no limit on the number of requests.
Q: What if I need a product urgently?
A: Contact LiveWell directly for urgent requests that need faster processing.